Privacy Policy for Muscle Factory
Thank you for visiting Muscle Factory! This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
Personal Information
When you visit Muscle Factory, we may collect personal information that you voluntarily provide to us, such as your name, email address, phone number, and billing information. This information is used for purposes such as processing orders, providing customer support, and improving our services.
Non-Personal Information
We may also collect non-personal information, such as your IP address, browser type, and device information. This information is collected to enhance your user experience, analyze website performance, and for marketing purposes.
How We Use Your Information
Muscle Factory uses the collected information for various purposes, including:
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Order Processing: To process and fulfill your orders, including shipping and billing.
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Customer Support: To provide assistance, respond to inquiries, and address customer service requests.
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Marketing: To send promotional emails, newsletters, and updates about our products and services. You may opt-out of these communications at any time.
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Website Improvement: To enhance the functionality, features, and user experience of our website.
Information Sharing
Muscle Factory may share your information with third parties for specific purposes, including:
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Service Providers: We may engage third-party service providers to assist with order fulfillment, payment processing, and other business operations.
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Legal Compliance: We may disclose your information if required by law, in response to legal processes, or to protect our rights.
Your Choices
You have the right to:
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Access and Update: Access and update your personal information by logging into your account.
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Opt-Out: Opt-out of receiving marketing communications by following the instructions in our emails or contacting us directly.
SMS abandoned cart disclosure
The website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart, and this information is used to determine when to send cart reminder messages via SMS.
Third-party data sharing
We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.
Security
Muscle Factory takes reasonable measures to protect your information from unauthorized access, disclosure, or alteration. However, no online platform can guarantee absolute security.
Changes to this Privacy Policy
Muscle Factory reserves the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review this Privacy Policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at sales@muscle-factory.co.uk .
Thank you for trusting Muscle Factory with your information.