Shipping Policy

At Muscle Factory, we are committed to ensuring that your orders are processed and shipped as quickly and efficiently as possible.

Shipping Method

We use Royal Mail Tracked Service for our deliveries.

Processing Time

All orders are processed and packed within 1–2 business days after the order is placed. Orders placed on weekends or holidays will be processed on the next business day.

Delivery Time

Once shipped, your order will arrive within 48–72 hours via Royal Mail Tracked Service for applicable regions. Delivery times may vary based on location, carrier delays, or unforeseen circumstances.

Order Tracking

A tracking number will be provided via email as soon as your order is dispatched. You can use this tracking number to monitor your shipment.

Shipping Costs

Standard UK delivery is free on qualifying orders over £100. Other shipping fees vary depending on your location and order size. The exact amount will be calculated at checkout.

International Shipping

If you are located outside the United Kingdom, contact sales@muscle-factory.co.uk before placing an order to confirm delivery availability and charges.

Lost or Delayed Shipments

If your package is delayed beyond the expected delivery window, contact sales@muscle-factory.co.uk. In case of lost shipments, we will work with the carrier to investigate and provide a resolution.

Changes & Order Modifications

Once an order has been processed, we are unable to modify the shipping address. Please ensure all details are correct before completing your purchase.