Fuel your fitness goals with this premium bundle designed to optimize performance, recovery, and hydration. Perfect for athletes and fitness enthusiasts aiming to take their training to the next level.

• Whey Protein Isolate (2kg): A high-quality, fast-absorbing protein that supports muscle growth and repair while keeping carbs and fats minimal. Ideal for lean muscle building and recovery.
• Pre-Workout: An explosive energy booster that enhances focus, endurance, and performance, helping you crush even the toughest workouts.
• Hydrate: A replenishing electrolyte formula that keeps you hydrated, energized, and performing at your peak during intense training sessions.
• Shaker: A stylish and durable shaker for effortless mixing of your protein, pre-workout, or hydration formulas—anytime, anywhere.

Shipping Policy

At Muscle Factory, we are committed to ensuring that your orders are processed and shipped as quickly and efficiently as possible. Below are the details of our shipping process:

Shipping Method

• We use Royal Mail Tracked Service for all our deliveries to ensure secure and timely shipping.

Processing Time

• All orders are processed and packed within 1-2 business days after the order is placed.
• Orders placed on weekends or holidays will be processed on the next business day.

Delivery Time

• Once shipped, your order will arrive within 48-72 hours via Royal Mail Tracked Service (for applicable regions).
• Delivery times may vary based on location, carrier delays, or unforeseen circumstances.

Order Tracking

• A tracking number will be provided via email as soon as your order is dispatched.
• You can use this tracking number to monitor the status of your shipment.

Shipping Costs

• Free standard UK delivery is available on qualifying orders over £100. For other orders, available delivery services and charges are shown at checkout before payment.

International Shipping

• If you are located outside the United Kingdom, please contact us at sales@muscle-factory.co.uk before placing an order to confirm whether delivery is available.

Lost or Delayed Shipments

• If your package is delayed beyond the expected delivery window, please contact our customer support team at sales@muscle-factory.co.uk with your order number.
• In case of lost shipments, we will work with the carrier to investigate and provide a resolution.

Changes & Order Modifications

• Once an order has been processed, we are unable to modify the shipping address. Please ensure all details are correct before completing your purchase.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@muscle-factory.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@muscle-factory.co.uk.